Feedback Form

Feedback, Suggestions & Complaints

At Rafiki Disability Care Services, we value your feedback and are committed to continuously improving the support we provide. Whether you would like to share a compliment, suggestion, or complaint, we welcome your input and will handle your feedback with care, respect, and confidentiality.

Compliments

These are things you feel we’re doing well or recognition for a team member who has supported you. Your positive feedback helps us continue delivering high-quality care and motivates our staff to keep doing their best.

Suggestions

We welcome your ideas on how we can improve our services. Your feedback helps us grow, improve, and provide better support for everyone we work with.

Complaints

We take your concerns seriously and want to know if you’re not happy with any part of your experience with Rafiki Disability Care Services. A complaint may relate to a staff member, a service, or any situation you’ve experienced.

Privacy & Contact

If we need to contact you, it may be from a private number. For privacy reasons, we may not leave a voicemail unless it clearly identifies you.

What We Need From You

Please provide clear and accurate details about your feedback, along with the outcome you would like. Including your name and contact details allows us to respond and assist you effectively. If feedback is provided anonymously, we may not be able to follow up with you directly.

How We’ll Respond

We aim to resolve complaints within 10 working days. If additional time is required, we will keep you informed and explain the next steps. For urgent matters, please contact our team directly so we can assist you as quickly as possible.

Contact Details

Phone: 0450 044 247

Email: admin@rafikidisabilitycareservices.com

Do you want to remain anonymous?

Do you require an intepreter? [We will arrange Translating and Interpreting Service (TIS) on 13 14 50]

Yes Yes No

If Yes, which language?

Please select statements that apply

I am a person with a disability, and I receive services from Permalink I am a person with a disability, but I do not receive services from Permalink I am Care team member of a person with a disability who receives services from Permalink I am a family member of a person with a disability who receives services from Permalink I am a friend of a person with a disability who receives services from Permalink I am a Permalink staff member I work for a government body, am an advocate or work for an advocacy organisation Other

If other, please identify:

Please provide details of your feedback/concerns, including what events led to making the complaint, compliment or feedback, approximate dates and who was involved.

WHAT ACTION HAVE YOU ALREADY TAKEN IN RELATION TO THIS FEEDBACK?

Have you discussed with Permalink Support Services’ Client Service Manager, your support coordinator, NDIS or any other agency or person for assistance with these concerns?

Yes No

If yes, with whom and what was the outcome?

WHAT OUTCOMES WOULD YOU LIKE AS A RESULT OF PROVIDING YOUR FEEDBACK?

WHAT OTHER IMPROVEMENT DO YOU SUGGEST FOR OUR ORGANISATION?

Privacy Notice

At Rafiki Disability Care Services, we are committed to protecting your privacy. Any personal information you provide through this feedback form will be collected and handled for the purpose of reviewing, investigating, and responding to your feedback.

We will manage your information in accordance with relevant privacy laws and regulations. To ensure we can provide effective and appropriate support, your information may be shared with relevant parties where necessary, such as the NDIA or other organisations involved in addressing your feedback.

If you choose to remain anonymous, we may be limited in our ability to fully respond or provide the support you require.

If you would like to contact us regarding how your personal information is managed, please reach out via our contact page or contact our team directly.